Lo Key Creative Return & Cancellation Policy
At Lo Key Creative, every piece is thoughtfully handcrafted and carefully prepared for shipment. We want you to love your purchase, and we're committed to making your experience a positive one.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not begun or the order has not already shipped.
To request a cancellation, please contact us as soon as possible with your order number. Once an order has entered production or has shipped, it can no longer be canceled.
Returns
We accept returns of eligible items within 14 days of delivery.
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging whenever possible.
- Include proof of purchase or your order number.
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original method of payment within 5–10 business days, depending on your financial institution.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Custom jewelry in which we received your approval of the item prior to shipping.
- Incomplete packages of the greeting cards
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can quickly resolve the issue with a replacement or refund.
Return Shipping
Unless the return is due to our error or a defective item, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as Lo Key Creative is not responsible for returns lost in transit.
Questions?
If you have any questions about your order, we're always happy to help. Please contact us and we'll respond as quickly as possible.